McClain Group studies the
latest demographic and industry trends. Americans are both
longer and working into their later years. As a result, we
seeing unprecedented generational diversity among employee
populations. Employees have different needs, and insurance
carriers have responded with extensive customization of benefit
options. New technology is the solution for delivering the
optimal benefit package to suit the employees’ needs.
At The McClain Group, we offer the widest range of benefit enrollment
and communication systems, including:
Face-to-Face: We provide a counselor to meet with each employee during
a set open enrollment period to provide a personal consultation and to
- Call Center: We
can use this method to supplement our face-to-face service, or we can
offer phone-based enrollment for the same quality one-on-one
- Combination Web
& Call Center: We provide the opportunity for employees to
“co-browse” the benefit site from their personal or work computer while
speaking with our counselor.
Web-Based: This option is available after the first year of enrollment
or for larger employers for whom face-to-face meetings or call center
enrollment are not viable.
- Beginning with the pre-enrollment planning, we work
the employer to develop an enrollment strategy to best suit the
- We provide all communication materials for
supervisors and employees.
- For the enrollment process, we can offer any
group and/or individual meetings that minimize disruption while
maximizing employee understanding of the available options.
Optimal enrollment conditions are
- Our counselors are paid on a per diem basis with no
incentive compensation – so there is no pressure to “sell” products
that may not fit the employees’ needs. The counselors’ rate
based on their enrollment experience and other skills, such as a second
language. This rate is comparable or higher than the nation’s
largest enrollment companies.
|“The McClain Group began
services to HVHS in the fall of 2007 for the roll out of a new benefit
enrollment system as well as facilitation of enrolling our employees in
newly offered voluntary benefits. We found Melissa McClain
team to be extremely instrumental in making the system transition occur
to meet necessary deadlines. They readily served as a conduit
vendor and immediately resolved any questions or issues we
encountered. They also made a point of understanding our
which brought a sense of comfort and ease to my mind. It was
knew they were making our business a priority to meet our fast paced
environment. They truly felt like an extension of the HR
–Laurie K. Clemens; System Director, Human Resources; Heritage Valley
2009 The McClain Group, LLC. All rights reserved.